Support
Stuck? Ask a human.
Billing, scores, bugs, ideas. Everything goes to the founder.
Ask a question
Fill this in and press Send. It opens your mail app with everything addressed to support@celpipverse.com, so the answer comes straight back to you.
Common questions
How does the 3-day free trial work?
Start the trial from the app and you get the whole app for three days, no locked screens. Cancel any time before it ends and you pay nothing. If you keep it, Apple charges the plan you picked on day three.
How do I cancel?
Subscriptions are managed by Apple, not by us. On your iPhone open Settings, tap your name, then Subscriptions, choose CelpipVerse and tap Cancel. You keep access until the end of the period you paid for.
I got a new phone. Where is my plan?
Sign in with the same account you used before and your plan, progress and recordings come with you. If the plan does not show up, open the app’s settings and tap Restore purchases.
Are the scores the same as the real CELPIP?
They are estimates on the same 1 to 12 scale, judged against the official scoring descriptors. They are good at showing you where you stand and what to fix. They are not official results, and no app can promise your test-day band.
Why did the app say I reached a daily limit?
Scoring speaking and writing takes real computing time, so there is a daily cap on scored tasks. It resets every day. Reading and listening practice are not limited.
How do I delete my account and data?
Email us from the address on your account and say “delete my account”. We delete your personal data within 30 days and confirm by email. Remember to cancel your subscription with Apple first, because deleting the account does not cancel billing.
Is there an Android version?
Not yet. CelpipVerse is on iPhone today. If you want to hear when Android is ready, email us and we will let you know.
My recording did not upload.
Check that CelpipVerse has microphone permission in iOS Settings and that you are online, then try the task again. If it keeps failing, email us the task name and the time it happened and we will look at it.
Something looks wrong. How do I report a bug?
Email a screenshot and a line about what you expected to see. Bugs from real learners go to the top of the list.